TERMS & CONDITIONS
These Terms & Conditions govern your use of the Myofascia Clinic website and your booking and receipt of services from Myofascia Clinic. By booking a session or using this website, you agree to these terms.
2.1 About Myofascia Clinic
Myofascia Clinic is a specialist Myotherapy and performance recovery clinic operated by STYLES, ASHLEIGH JANE ABN 21 143 098 434, trading as Myofascia Clinic, 31B Crescent Rd, Waratah NSW 2298, Australia. Treatment is provided by a BHSc-qualified Myotherapist.
2.2 Nature of our services
Myotherapy is a health treatment approach focused on assessing and treating musculoskeletal pain, dysfunction, and movement restriction. It is not a substitute for medical diagnosis or treatment. Myofascia Clinic does not diagnose medical conditions or prescribe medication. If you have, or suspect you have, a medical condition, please consult your GP or an appropriate medical practitioner. You should tell us about any relevant medical conditions, injuries, medications, or pregnancy before treatment begins.
2.3 Use of this website
Content on this website — including service descriptions, blog or educational content, and social media content — is general information only and is not personalised clinical advice. It does not replace an individual assessment. We aim to keep information accurate and current but do not guarantee it is error-free.
2.4 Bookings
All bookings are made through our online booking platform, Vagaro, linked from this website. You agree to provide accurate and current information when booking, including relevant health information requested on our intake form.
2.5 Fees and payment
Current fees for each service are listed on our Services page and are subject to change with reasonable notice. Payment is due
at the time of your session unless you hold an Inner Circle membership, which is billed monthly in advance via Vagaro payment system. Private health fund rebates may be available under extras cover; claiming will be available after health fund reinstatement (targeted end of 2026).
2.6 Inner Circle membership
The Inner Circle is a monthly clinical membership, separate from casual bookings. Membership is governed by these Terms & Conditions together with the Cancellation & Refund Policy (Section 3) and the Inner Circle membership agreement provided at sign-up. Key terms include a three-month minimum commitment, monthly via Vagaro payment system, and a priority booking window. Full terms are set out at Section 3.2 below.
2.7 Client responsibilities
● Disclose relevant medical history, injuries, medications, and conditions accurately and in full.
● Arrive on time — late arrival may reduce your treatment time without a reduction in fee.
● Follow any post-treatment guidance provided by your practitioner.
● Advise us promptly of any adverse reaction or concern following treatment.
2.8 Liability
Treatment is provided in line with professional Myotherapy standards and the practitioner's training and clinical judgement. As with any physical treatment, individual results vary and we do not guarantee a specific outcome. To the extent permitted by law, Myofascia Clinic's liability is limited to the resupply of the relevant service. Nothing in these terms limits any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
2.9 Intellectual property
The Myofascia Clinic name, logo, tagline "Built to Perform. Maintained to Last.", and all website content are the property of STYLES, ASHLEIGH JANE and may not be reproduced without permission.
2.10 Third-party links
Our website may link to third-party platforms (for example, Vagargo, Instagram, or Google). We are not responsible for the content or privacy practices of third-party sites.
2.11 Governing law
These terms are governed by the laws of New South Wales, Australia.
2.12 Changes to these terms
We may update these Terms & Conditions from time to time. The current version will always be available on our website.
2.13 Contact
Questions about these terms can be sent to hello@myofasciaclinic.com.au.
CANCELLATION & REFUND POLICY
3.1 Casual appointments
● We ask for at least 24 hours' notice to cancel or reschedule a casual appointment.
● Cancellations made with less than 5 hours' notice, or missed appointments (no-shows), may incur a flat fee of $25
● The Movement Audit is complimentary for first-time clients. Repeated no-shows for a complimentary Movement Audit may result in a fee being requested for future bookings.
● Cancellations can be made directly through your Vagaro booking confirmation, or by contacting us at hello@myofasciaclinic.com.au.
● We understand illness and emergencies happen — genuine exceptional circumstances will be considered on a case-by-case basis.
3.2 Inner Circle membership
The Inner Circle is a recurring monthly membership, not a casual booking, and is subject to the following terms:
● Minimum commitment: three consecutive months from the date you join.
● Billing: $99 per month, charged via Vagaro payment system on the 1st of each month.
● Cancellation: after your three-month minimum commitment has been completed, membership can be cancelled with 14 days' written notice to hello@myofasciaclinic.com.au.
● Pausing: members may pause their membership once per year, for up to four consecutive weeks, with 7 days' written notice prior to the pause.
● Auto-renewal: membership renews automatically each month until cancelled in writing in line with the notice period above.
● Founding rate: the founding member rate is locked permanently for members who remain continuously subscribed. It does not carry over if membership lapses and is later rejoined.
● Transferability: Inner Circle membership is non-transferable to another person.
● Priority booking: the included monthly session is bookable within the priority window, currently 11am–3pm, Monday to Friday. Bookings outside this window are treated as a casual booking at the standard session rate.
3.3 Failed payments
If an Inner Circle direct debit payment fails, we will attempt to process it again. After two consecutive failed payment attempts, your membership will be suspended. You will have five days to update your payment details before further action is taken.
3.4 Refunds
● Casual sessions: once a session has been delivered, fees are non-refundable. If you're unable to attend, please reschedule in line with Section 3.1 above.
● Movement Audit: complimentary for first-time clients — no fee applies, so no refund applies.
● Inner Circle membership: the monthly membership fee is non-refundable once charged for that month. You may cancel future billing in line with Section 3.2.
● Exceptional circumstances (for example, significant illness or injury preventing attendance) will be considered on a case-by-case basis at our discretion.
● Nothing in this policy limits any right you have under the Australian Consumer Law, including in relation to services not provided with due care and skill.
3.5 How to request a cancellation, pause, or refund
Contact us at hello@myofasciaclinic.com.au or via Clinic1. For Inner Circle changes, please put your request in writing so we can confirm the effective date against your notice period.